Shipping policy

# Shipping Policy

At VELIQUE™, we aim to deliver your order as quickly and smoothly as possible.

## Processing Times

Orders are typically processed within 1–3 business days after payment confirmation.

## Shipping Times

Estimated delivery times within South Africa are typically:

* Major Cities: 3–7 Business Days
* Outlying Areas: 5–10 Business Days

Delivery times may vary during high-demand periods or due to courier delays.

## Tracking Information

Once your order has been shipped, you will receive tracking information via email or SMS.

## Shipping Costs

Shipping costs are calculated at checkout unless a free shipping promotion is active.

## Incorrect Shipping Information

Please ensure all shipping details are correct before placing your order. VELIQUE™ is not responsible for delays caused by incorrect or incomplete addresses.

## Lost or Delayed Parcels

If your parcel is significantly delayed or lost in transit, please contact our support team and we will assist you as quickly as possible.

## Contact Us

For any shipping-related questions, please contact our customer support team through our Contact Us page or support email.