Refund policy

# Refund Policy

At VELIQUE™, we stand behind the quality of our products. Due to the hygienic nature of oral care products, all refund requests are subject to strict review.

## Eligibility For Refunds

Refund requests must meet ALL of the following conditions:

* Requests must be submitted within 30 days of delivery.
* The product must be unused and in its original packaging.
* Proof of purchase is required.
* Customers must provide photo evidence if claiming a damaged or incorrect item.

## Non-Refundable Situations

Refunds will NOT be issued for:

* Opened or used products.
* Change of mind after purchase.
* Incorrect orders placed by the customer.
* Delays caused by couriers, customs, or incorrect shipping details provided at checkout.
* Dissatisfaction due to unrealistic expectations or improper product use.

## Damaged Or Incorrect Orders

If your order arrives damaged or incorrect, you must contact us within 48 hours of delivery with clear photo evidence.

## Chargebacks & Fraud

Any fraudulent chargebacks or abuse of the refund system will be investigated and may result in refusal of future service.

## Refund Processing

Approved refunds are processed back to the original payment method. Processing times may vary depending on your bank or payment provider.

## Contact Us

For refund requests or support, please contact our customer support team through our Contact Us page or support email.